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Terms and Conditions

Last updated 10 July 2026

Preamble

The contract formed on the basis of this document shall not be registered (it will not be accessible retrospectively; the conclusion of the contract is evidenced by the order details), it is concluded exclusively in electronic form, does not constitute a written contract, and makes no reference to a code of conduct. Should you have any questions regarding the operation of the website or the ordering process, please do not hesitate to contact us using the contact details provided.

The scope of these General Terms and Conditions covers legal relationships on the Service Provider’s website (https://metamorph.ad) and its subdomains. These Terms are permanently available (and can be downloaded and printed at any time) from the following website: https://metamorph.ad/legal/terms.

Definitions:

  • User: any natural person, legal entity or organisation who uses the Service Provider’s services and enters into a contract with the Service Provider.
  • Consumer: a User who is a natural person acting outside the scope of their profession, self-employment or business activity.
  • Business: a person acting within the scope of their profession, self-employment or business activity.
  • Service Provider: the person or organisation that provides a service to the User and enters into a contract with the User.

1. Service Provider details

Name
DataCrew Kft.
Registered office
8220 Balatonalmádi, Kert utca 15., Hungary (also the address for handling complaints)
Company registration number
1909520863
Tax number
27120352-2-19
Registering authority
Veszprém Regional Court, Companies Registry
Language of the contract
English
Hosting provider
Render Services, Inc., 525 Brannan Street, San Francisco, CA 94107, United States — [email protected], https://render.com

2. Basic provisions

2.1. Matters not regulated in these Terms, as well as the interpretation of these Terms, shall be governed by Hungarian law, with particular regard to Act V of 2013 on the Civil Code (“Civil Code”) and Act CVIII of 2001 on certain issues relating to electronic commerce services and information society services (Electronic Commerce Act), as well as the relevant provisions of Government Decree No. 45/2014 (II. 26.) on the detailed rules governing contracts between consumers and businesses. The mandatory provisions of the relevant legislation shall apply to the parties even in the absence of any specific stipulation to that effect.

2.2. These Terms shall remain in force until revoked. The Service Provider is entitled to unilaterally amend these Terms (circumstances giving rise to such amendments include: changes in legislation, commercial interests, and changes relating to the company). The Service Provider shall publish the amendments on its website and shall notify registered Users and/or Users who have previously made a purchase of the changes by email — upon receipt of which the User is entitled to withdraw from or terminate the contract. The amendments do not affect contracts concluded previously; in other words, the amendments do not have retroactive effect.

2.3. The Service Provider reserves all rights in respect of the website, any part thereof and the content appearing thereon, as well as the distribution of the website. It is prohibited to download, electronically store, process or sell the content appearing on the website or any part thereof without the Service Provider’s written consent.

3. Registration and your account

3.1. In the event of untrue data, or data relating to another person, being provided when using, ordering or subscribing to the service, the resulting electronic contract may be challenged in court by the entitled party. Should the challenge be successful, the contract shall become void from the date of its conclusion; or, if it conceals another contract, the rights and obligations of the parties shall be determined on the basis of the underlying contract.

3.2. The Service Provider bears no liability whatsoever for any delay, problem or error attributable to data provided incorrectly and/or inaccurately by the User.

3.3. The Service Provider shall not be liable for any damages arising if the User loses control of their login credentials or API key, or if these become accessible to unauthorised persons for any reason not attributable to the Service Provider.

3.4. Authentication is handled through Supabase using Google sign-in or email magic links; the Service Provider never sees or stores a password. You are responsible for keeping your login and API keys secure and for all activity under your account, and you must notify us promptly of any unauthorised use.

4. Range of services available and pricing

4.1. The services displayed on the website can be ordered online. The prices displayed for the services are net prices in euro, to which the VAT prescribed by law is added; or, if the Service Provider invoices without VAT (for example under the reverse-charge mechanism), the prices represent the amounts payable.

4.2. On the website, the Service Provider sets out the name and description of the service in detail.

  • Metamorph costs 100 EUR per month per connected pixel, plus any applicable VAT. Your subscription quantity follows the number of pixel slots on your account; adding or removing a slot is prorated onto your next invoice.
  • Each pixel includes 10,000,000 relayed events per billing period. Once a pixel reaches this limit, event relaying for that pixel pauses until the next billing period starts.
  • An account may hold at most 10 pixels.
  • New accounts start with a 7-day free trial. If you do not cancel before the trial ends, your paid subscription begins automatically and your payment method is charged.
  • The subscription renews automatically each month until you cancel. Payments are processed by Stripe and an invoice is issued for each billing period.
  • We may change pricing with reasonable prior notice; any change takes effect from your next billing period.

4.3. Should a promotional price be introduced, the Service Provider shall provide Users with full information about the promotion and its exact duration.

4.4. In the event of an incorrect price being displayed, the Service Provider is not obliged to confirm the order at that price, but may reject the offer and propose confirmation at the correct, actual price; upon receiving this information, the User has the right

  • to reject the amended offer and cancel the order, or
  • to maintain their order at the correct price.

Under Act V of 2013 (Civil Code), a contract is formed by the mutual and concordant expression of the parties’ intent. If the parties are unable to agree on the terms of the contract — that is, if there is no statement mutually and concordantly expressing the parties’ intent — then no valid contract has been formed from which rights and obligations would arise.

The following are considered incorrect prices:

  • 0 EUR,
  • 1 EUR, or
  • a promotional price that does not correspond to the stated percentage discount relative to the original price. For example, if the original price of a service is 100 EUR and a 50 per cent discount applies, then the correct promotional price would be 50 EUR. It is considered an incorrect price if 10 EUR or 20 EUR is displayed instead.

5. Order process

5.1. Following registration, the User logs in to the website, selects the number of pixel slots required, and then pays for them by credit card through Stripe Checkout. The User then connects a Meta Pixel ID and a Conversions API access token to each slot, and embeds the snippet published on the installation page into their own website, before the Meta Pixel base code. The User may optionally register a whitelist of domains from which events are accepted; with no domain registered, events are accepted from any site presenting the User’s API key.

5.2. By placing an order, the User acknowledges that, in accordance with Section 15 of Government Decree No. 45/2014 (II. 26.) and other provisions (e.g. Section 20), placing an order gives rise to a payment obligation.

5.3. Correcting data entry errors: the User may, at any time before completing the ordering process, return to the previous stage to correct the data entered.

5.4. The User will receive a confirmation by email following the submission of the order. If this confirmation does not reach the User within a reasonable timeframe, depending on the nature of the service, but no later than 48 hours, the User is released from any binding offer or contractual obligation. The order and its confirmation shall be deemed to have been received by the Service Provider and the User, respectively, when it becomes accessible to them. The Service Provider excludes any liability for the confirmation if the confirmation does not arrive on time because the User provided an incorrect email address during registration, or because the User is unable to receive messages due to their account storage space being full.

5.5. The Service Provider undertakes to provide 95% annual uptime.

5.6. The Service Provider shall issue electronic invoices for fee payments.

6. Operation of the service

6.1. The User embeds the script provided by the Service Provider into their own website. Once installed, the script overrides the Meta Pixel’s fbq and _fbq interfaces and intercepts every tracked event, standard and custom alike, together with the event identifier, the advanced-matching parameters supplied by the User’s own pixel initialisation, and the _fbp / _fbc browser identifiers that it maintains itself.

6.2. The script suppresses the client-side pixel entirely: Meta’s fbevents.js is never loaded, so the User’s domain is never exposed to Meta from the browser. The captured events are transmitted to the Service Provider’s server, which relays each of them to Meta through the Meta Conversions API using the access token connected to the target pixel.

6.3. When relaying, the reported event source URL is transformed into a lookalike form and the page path is stripped, so that Meta’s domain categorisation does not recognise the User’s domain. Email addresses and telephone numbers used for advanced matching are hashed with SHA-256 on the Service Provider’s server before transmission. The access token is stored encrypted at rest and is never persisted in any log.

6.4. Every relayed event is logged twice: as statistics containing booleans only and never raw personal data, retained for 90 days and powering the User’s dashboard; and as the full request and response exchanged with Meta, retained for 1 day and powering the API Log page. Refusals — a domain that is not whitelisted, an inactive subscription, or a pixel over its event quota — are recorded in the API Log with the reason for the refusal.

6.5. The Service Provider provides the service on a best-efforts basis and does not guarantee any particular advertising outcome, reach, delivery or reinstatement by Meta.

7. Processing and fulfilment of orders

7.1. Orders and subscriptions are processed on an ongoing basis.

7.2. Fulfilment takes place in accordance with the requested date, following confirmation of successful payment.

8. Acceptable use

The User agrees not to use Metamorph to:

  • Break the law, or promote, sell or facilitate anything illegal in the User’s or their visitors’ jurisdictions.
  • Send events for a domain or business the User does not own or is not authorised to operate.
  • Send falsified, fabricated or misleading conversion data.
  • Attempt to disrupt, reverse-engineer, overload or gain unauthorised access to the service or its infrastructure.
  • Resell or sublicense the service without our written agreement.

We may suspend or terminate accounts that violate these Terms, that create legal or security risk, or that abuse the service.

9. Your responsibility for Meta compliance

Metamorph is a tool you operate. You remain solely responsible for your own compliance with Meta’s terms, advertising policies and platform rules, as well as with all laws that apply to your business and advertising.

  • We do not represent that using Metamorph is permitted or endorsed by Meta, and we are not affiliated with, endorsed by or sponsored by Meta.
  • You are responsible for the content of your website, ads and events, and for ensuring you have the rights and consents needed to send that data to Meta.
  • Any action Meta takes in relation to your pixel, ad account, business or domain is between you and Meta.

10. Right of withdrawal / cancellation

10.1. In accordance with Directive 2011/83/EU and Government Decree No. 45/2014 (II. 26.) on the detailed rules governing contracts between consumers and businesses, the consumer is not entitled to the right of withdrawal or termination in the case of a contract for the provision of services, after the service has been performed in full; however, where the contract gives rise to a payment obligation on the part of the consumer, this applies only if performance commenced with the consumer’s express prior consent and with the consumer’s acknowledgement that they would lose their right of withdrawal as soon as the business had fully performed the contract.

10.2. You can cancel at any time from your billing settings. When you cancel, your subscription stays active until the end of the current billing period and then stops; the event relay is switched off at that point. See our Cancellation & Refund Policy for details, including how the free trial is handled.

10.3. Government Decree No. 45/2014 (II. 26.) on the detailed rules governing contracts between consumers and businesses, and Directive 2011/83/EU of the European Parliament and of the Council, are available from the respective official sources.

11. Warranty

Defective performance

The party liable is deemed to have performed defectively if, at the time of performance, the service does not meet the quality requirements laid down in the contract or by law. The obligor does not perform defectively if the obligee was aware of the defect at the time the contract was concluded, or should have been aware of the defect at that time.

In a contract between a consumer and a business, any clause that deviates from the provisions of this chapter relating to the warranty of quality and the guarantee to the detriment of the consumer shall be void.

Extended warranty rights apply only to Users who qualify as consumers under the Civil Code.

A User classified as a business is a person acting within the scope of their profession, self-employment or business activity.

11.1. In what circumstances may a User exercise their right under the warranty of fitness for purpose?

In the event of defective performance by the Service Provider, the User may assert a claim for warranty against the Service Provider in accordance with the provisions of the Civil Code.

11.2. What rights are available to the User under a warranty claim?

The User may, at their discretion, make the following claims under the warranty of quality: they may request repair or replacement, unless the claim chosen by the User is impossible to fulfil or would entail disproportionate additional costs for the business compared to fulfilling another claim. If the User has not requested, or was unable to request, repair or replacement, they may claim a proportionate reduction in the price — and, as a last resort, may even withdraw from the contract. You may switch from one warranty right to another; however, the cost of such a switch shall be borne by you, unless it was justified or the trader gave cause for it.

The consumer is also entitled — in proportion to the seriousness of the breach of contract — to demand a proportionate reduction in the price or to terminate the contract if

  • a) the trader has not carried out the repair or replacement, or has carried it out but has failed, in whole or in part, to remove the goods and put them back into service, or has refused to bring the goods into conformity with the contract;
  • b) a repeated failure to perform has occurred, despite the trader having attempted to bring the goods into conformity with the contract;
  • c) the defect in performance is so serious as to justify an immediate price reduction or the immediate termination of the contract; or
  • d) the trader has not undertaken to bring the goods into conformity with the contract, or it is evident from the circumstances that the trader will not bring the goods into conformity within a reasonable period or without causing significant detriment to the consumer’s interests.

If the consumer wishes to terminate the contract on the grounds of defective performance, the trader bears the burden of proving that the defect is insignificant.

The consumer is entitled to withhold the remaining part of the purchase price — in proportion to the seriousness of the breach of contract — until the trader has fulfilled its obligations regarding performance in accordance with the contract and in relation to the defective performance.

The time limit shall be calculated from the date on which the consumer notified the trader of the defect.

The payment of compensation is proportionate if its amount is equal to the difference between the value to which the consumer would be entitled in the event of performance in accordance with the contract and the value actually received by the consumer.

The consumer’s right to terminate the contract under the warranty of quality may be exercised by means of a legal declaration addressed to the trader expressing the decision to terminate.

11.3. Within what timeframe may the User make a claim under the warranty of quality?

The User (if classified as a consumer) is obliged to report the defect immediately upon discovery, but no later than two months from the date of discovery. However, please note that once the two-year limitation period (or one year in the case of business-to-business transactions) has elapsed, you will no longer be able to enforce your warranty rights.

If the contract provides for the continuous supply of digital content or a digital service over a specified period, the trader is liable for any defect relating to the digital content or digital service, provided that the defect

  • a) in the case of a continuous service lasting no more than two years, occurs or becomes apparent within two years of performance; or
  • b) in the case of a continuous service lasting more than two years, occurs or becomes apparent throughout the entire duration of the continuous service.

11.4. Against whom may you enforce your warranty claim?

You may enforce your warranty claim against the Service Provider.

11.5. What other conditions apply to the enforcement of your warranty rights (if you qualify as a consumer)?

Within one year of performance, there are no conditions for enforcing a warranty claim other than notifying the defect, provided the User can prove that the service was supplied by the business operating the website. However, once one year has elapsed since performance, the User is obliged to prove that the defect identified was already present at the time of performance.

12. Procedure in the event of a warranty claim

(in the case of Users classified as consumers)

12.1. In a contract between a consumer and a business, the parties’ agreement may not deviate from the provisions of the applicable Regulation to the detriment of the consumer.

12.2. It is the consumer’s responsibility to provide proof of the conclusion of the contract (by means of an invoice or even just a receipt).

12.3. The costs associated with fulfilling the warranty obligation shall be borne by the Service Provider (Section 6:166 of the Civil Code).

12.4. The Service Provider is obliged to draw up a report on any warranty claim submitted to it by the consumer.

12.5. A copy of the report must be made available to the consumer without delay and in a verifiable manner.

12.6. If the Service Provider is unable to state at the time of the report whether the consumer’s warranty claim can be met, it must notify the consumer of its position — and, in the event of rejection, of the grounds for rejection and the possibility of referring the matter to the conciliation body — within five working days, in a verifiable manner.

12.7. The Service Provider is obliged to retain the report for three years from the date of its drawing up and to produce it at the request of the supervisory authority.

12.8. The Service Provider must endeavour to carry out the repair or replacement within a maximum of fifteen days. If the repair or replacement takes longer than 15 days, the Service Provider shall inform the consumer of the expected duration of the repair or replacement. Subject to the consumer’s prior consent, this notification shall be provided electronically or by any other means suitable for confirming receipt by the consumer.

13. Disclaimers and limitation of liability

The service is provided “as is” and “as available”, without warranties of any kind, whether express or implied. To the maximum extent permitted by law, the Service Provider is not liable for any indirect, incidental or consequential damages, or for lost profits, revenue, data or ad performance. Where liability cannot be excluded, our total liability is limited to the amount you paid us in the twelve months before the event giving rise to the claim. Nothing in this section limits the mandatory warranty and consumer-protection rights described above.

14. Miscellaneous provisions

14.1. The Service Provider is entitled to engage a subcontractor to fulfil its obligations. It shall bear full liability for any unlawful conduct on the part of such a subcontractor, as if it had committed the unlawful conduct itself.

14.2. Should any part of these Terms become invalid, unlawful or unenforceable, this shall not affect the validity, legality or enforceability of the remaining parts.

14.3. Should the Service Provider fail to exercise any right to which it is entitled under these Terms, such failure shall not be deemed a waiver of that right. Any waiver of a right shall only be valid if made by an express written statement to that effect. The fact that the Service Provider on one occasion does not strictly insist on compliance with any material provision or stipulation does not mean that it waives its right to insist on strict compliance with that condition or stipulation at a later date.

14.4. The Service Provider and the User shall endeavour to settle any disputes between them amicably.

14.5. The Parties acknowledge that the Service Provider’s website operates in Hungary and is maintained there. As the website can also be accessed from other countries, users expressly acknowledge that Hungarian law shall govern the relationship between the user and the Service Provider. Where the user is a consumer, then, pursuant to Section 26(1) of the Civil Procedure Act, in any disputes arising from this contract involving the consumer, the court of the defendant’s (consumer’s) place of residence in Hungary shall have exclusive jurisdiction.

14.6. The Service Provider shall not apply different general terms and conditions of access to the services available on the website on the grounds of the User’s nationality, place of residence or place of establishment.

14.7. The Service Provider — with regard to the payment methods it accepts — shall not apply different conditions to payment transactions on the basis of the User’s nationality, place of residence or place of establishment, the place where the payment account is held, the place of establishment of the payment service provider, or the place of issue within the Union of the cash-substitute payment instrument.

14.8. The Service Provider shall comply with measures within the internal market to combat unjustified territorial content restrictions and other forms of discrimination based on the customer’s nationality, place of residence or place of establishment, as well as with Regulation (EC) No 2006/2004 and Regulation (EU) 2017/2394, and with Regulation (EU) 2018/302 of the European Parliament and of the Council amending Directive 2009/22/EC.

15. Complaints handling procedure

(for Users classified as consumers)

15.1. The Service Provider’s aim is to fulfil all orders to an appropriate standard, to the complete satisfaction of the customer.

15.2. The consumer may submit a complaint to the company either verbally or in writing.

15.3. The company shall investigate verbal complaints immediately and remedy the situation as necessary.

15.4. If the consumer does not agree with the handling of the complaint, or if it is not possible to investigate the complaint immediately, the business shall draw up a report on the complaint and its position on the matter without delay, and shall proceed in accordance with the rules governing written complaints.

15.5. The business shall provide the consumer with a copy of the record

  • a) in the case of a verbal complaint made in person, on the spot;
  • b) in the case of a verbal complaint made by telephone or via another electronic communications service, at the latest at the same time as the substantive response — unless the consumer has not provided all the details required to handle the complaint, in accordance with point 15.8.

15.6. The business is obliged to assign a unique reference number to any verbal complaint made by telephone or via an electronic communications service.

15.7. The record of the complaint must contain the following:

  • a) the consumer’s name, address or email address,
  • b) the place, time and manner of lodging the complaint,
  • c) a detailed description of the consumer’s complaint, and a list of the records, documents and other evidence presented by the consumer,
  • d) the business’s statement setting out its position regarding the consumer’s complaint, provided that the complaint can be investigated immediately,
  • e) the person drawing up the record and — with the exception of complaints made by telephone or via other electronic communications services — the consumer’s signature,
  • f) the place and time of the report’s recording,
  • g) in the case of a verbal complaint made by telephone or via another electronic communications service, the unique identification number of the complaint, and
  • h) a warning regarding the provisions set out in point 15.8.

15.8. If, whilst the record is being drawn up, the consumer fails to provide the information set out in points a) and c) of point 15.7, or refuses to sign the record in accordance with point e) of point 15.7, the undertaking shall disregard the application of point 15.9 when handling the verbal complaint.

15.9. Unless otherwise provided for in a directly applicable legal act of the European Union, the undertaking is obliged to respond to a written complaint in writing, in a manner that can be substantiated on the merits, within thirty days of its receipt, and to take action to address the complaint. A shorter time limit may be laid down by statutory instrument, whilst a longer time limit may be laid down by an Act. The business is obliged to give reasons for any decision to reject the complaint.

15.10. If the undertaking provides an electronic platform or form for the submission of a written complaint, it is obliged to immediately confirm receipt of the written complaint at the email address provided by the consumer.

15.11. The business is obliged to retain the minutes of the verbal complaint or the written complaint, as well as a copy of its substantive response to the complaint, for three years, and to produce them at the request of the supervisory authority.

15.12. If the complaint is rejected, the business is obliged to inform the consumer in writing that, depending on the nature of the complaint, they may initiate proceedings with a specified authority or conciliation body. The information must also include the registered office, telephone and internet contact details, and postal address of the competent authority or of the conciliation body of the consumer’s place of residence, place of stay or registered office. The information must also specify whether the business has made a general declaration of submission.

15.13. A repeated complaint made by the same consumer, which is identical in content to a complaint that has already been answered on the merits and contains no new information, as well as consumer complaints made by an unidentifiable person, may be disregarded by the undertaking.

15.14. We inform you that, should your complaint be rejected, you may initiate proceedings before a regulatory authority or a conciliation body in relation to your complaint, as set out below (the Service Provider has not made a general declaration of submission):

15.15. The consumer may lodge a complaint with the consumer protection authority:

Pursuant to Sections 45/A(1)–(3) of the Consumer Protection Act and Government Decree No. 326/2024 (XI. 14.) on the designation of the consumer protection authority, the Government Office acts as the general consumer protection authority: kormanyhivatalok.hu

15.16. In the event of a complaint, the consumer may turn to a conciliation body; their contact details can be found here:

Name of conciliation bodyRegistered office and contact detailsArea of jurisdiction
Budapest Conciliation BoardAddress: 1016 Budapest, Krisztina krt. 99.Telephone: (1) 488-2131Fax: (1) 488-2186Chair: Dr Éva Veronika InzeltWebsite: https://bekeltet.bkik.hu/Email: [email protected]Budapest
Baranya County Conciliation BoardAddress: 7625 Pécs, Majorossy Imre u. 36.Telephone: (72) 507-154; (20) 283-3422Fax: (72) 507-152Chair: Dr Ferenc BércesiWebsite: www.baranyabekeltetes.huEmail: [email protected]; [email protected]Baranya CountySomogy CountyTolna County
Borsod-Abaúj-Zemplén County Conciliation BoardAddress: 3525 Miskolc, Szentpáli u. 1.Telephone: (46) 501-091 (new cases); 501-871 (cases in progress)Chair: Dr Péter TulipánWebsite: www.bekeltetes.borsodmegye.huEmail: [email protected]Borsod-Abaúj-Zemplén CountyHeves CountyNógrád County
Csongrád-Csanád County Conciliation BoardAddress: 6721 Szeged, Párizsi krt. 8-12.Telephone: (62) 554-250/118 ext.Fax: (62) 426-149Chair: Dr Károly HorváthWebsite: www.bekeltetes-csongrad.huEmail: [email protected]Békés CountyBács-Kiskun CountyCsongrád-Csanád County
Fejér County Conciliation BoardAddress: 8000 Székesfehérvár, Hosszúséta tér 4–6.Telephone: (22) 510-310Fax: (22) 510-312Chair: Dr József Vári KovácsWebsite: www.bekeltetesfejer.huEmail: [email protected]; [email protected]Fejér CountyKomárom-Esztergom CountyVeszprém County
Győr-Moson-Sopron County Conciliation BoardAddress: 9021 Győr, Szent István út 10/a.Telephone: (96) 520-217Chair: Dr Beáta BagolyWebsite: https://gymsmkik.hu/bekeltetoEmail: [email protected]Győr-Moson-Sopron CountyVas CountyZala County
Hajdú-Bihar County Conciliation BoardRegistered office: 4025 Debrecen, Petőfi tér 10.Office address: 4025 Debrecen, Vörösmarty u. 13-15.Telephone: (52) 500-710; (52) 500-745Fax: (52) 500-720Chair: Dr Zsolt HajnalWebsite: https://www.hbmbekeltetes.huEmail: [email protected]Jász-Nagykun-Szolnok CountyHajdú-Bihar CountySzabolcs-Szatmár-Bereg County
Pest County Conciliation BoardRegistered office: 1055 Budapest, Balassi Bálint u. 25. IV/2.Telephone: +36 1 792 7881Chair: Dr Pál KonczWebsite: www.pestmegyeibekelteto.hu; www.panaszrendezes.huEmail: [email protected]Pest County

15.17. The Conciliation Board is responsible for resolving consumer disputes out of court. The Conciliation Board’s role is to attempt to reach a settlement between the parties with a view to resolving the consumer dispute; and, should this prove unsuccessful, to issue a decision on the matter in order to ensure the simple, swift, effective and cost-efficient enforcement of consumer rights. At the request of the consumer or the Service Provider, the Conciliation Board provides advice on the rights to which the consumer is entitled.

In conciliation board proceedings, in the absence of a settlement, the board shall, on the merits of the case,

  • a) issue a binding decision if aa) the application is well-founded, and the business — in its general declaration of submission registered with the Conciliation Board or the Chamber, or disclosed in its commercial communications pursuant to Section 36/C, at the start of the proceedings or at the latest by the time the decision is made — has recognised the conciliation body’s decision as binding upon itself, or ab) the undertaking has not made a declaration of submission, but the claim is well-founded and the consumer’s claim — neither in the claim nor at the time of the decision imposing the obligation — exceeds two hundred and fifty thousand forints; or
  • b) issue a recommendation if the claim is well-founded, but the business stated at the outset of the proceedings that it would not recognise the board’s decision as binding, or if it has made no statement whatsoever regarding recognition of the board’s decision.

15.18. In the event of a cross-border consumer dispute relating to an online sales or service contract, the conciliation body operated by the chamber designated by decree by the minister responsible for consumer protection has jurisdiction.

15.19. The business is under an obligation to cooperate in the conciliation body proceedings; as part of this, it is obliged to send its written response to the conciliation body, containing the information specified in the Consumer Protection Act and within the time limit set out therein. Except for the application of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on the online resolution of consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, the business must ensure that a person authorised to reach a settlement attends the hearing. At an online hearing, the undertaking’s representative authorised to reach a settlement must participate online. If the consumer requests a face-to-face hearing, the undertaking’s representative authorised to reach a settlement must at least participate in the hearing online.

15.20. If the consumer does not refer the matter to a conciliation body, or if the proceedings have been unsuccessful, the consumer may bring the matter before a court to resolve the dispute. The proceedings must be initiated by a statement of claim, in which the following information must be included:

  • the court having jurisdiction;
  • the names, addresses and legal status of the parties and their representatives;
  • the right to be enforced, together with a statement of the facts on which it is based and the evidence supporting them;
  • the details from which the court’s jurisdiction and competence can be established;
  • a specific request for the court to make a decision.

The statement of claim must be accompanied by the document, or a copy thereof, to which it refers as evidence.

17. Data protection

The website’s privacy policy is available on the following page: https://metamorph.ad/legal/privacy

18. Changes to these Terms

We may update these Terms from time to time. When we make material changes we will update the date at the top of this page and, where appropriate, notify you. Continuing to use the service after a change means you accept the updated Terms.

19. Contact

Questions about these Terms? Email [email protected] or use our contact form.

Balatonalmádi, 10 July 2026.