Cancellation & Refund Policy

Metamorph is a 100 EUR per month per pixel subscription (plus applicable VAT) with a 7-day free trial. This policy explains what happens when you cancel and when refunds apply. It forms part of, and should be read together with, our Terms of Service.

Every new account starts with a 7-day free trial. During the trial you have full access and are not charged. If you cancel before the trial ends, you owe nothing and your access stops at the end of the trial. If you do not cancel, your paid subscription begins automatically when the trial ends and your payment method is charged the first monthly fee.

You can cancel your subscription whenever you like, directly from your billing settings.

• Cancellation takes effect at the end of your current billing period — there is no cancellation fee.
• You keep full access until that period ends; the event relay is switched off only when the period is over.
• Once cancelled, your subscription does not renew and you are not billed again.

Because you can trial the service for free before paying and can cancel at any time, we generally do not offer refunds for fees already paid.

• No partial refunds. Cancelling mid-period does not trigger a pro-rated refund for the unused part of that month; you simply keep access until the period ends.
• Monthly fees already charged for a completed or in-progress billing period are non-refundable.
• We do not charge you during the free trial, so cancelling within the trial never results in a charge to refund.

If you were charged in error, charged after a timely cancellation, or you believe there is a genuine billing mistake, contact us and we will review it and issue a refund where appropriate. Nothing in this policy limits any refund rights you may have under mandatory consumer-protection laws that apply to you.

Cancel from your billing settings, or email [email protected]. For a billing review, include your account email and the invoice in question via the same address or our contact form.